If you do not find answer to your need please do not hesitate to either contact our support at CityMart Support or alternatively search the user forum here http://citymart.uservoice.com
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When you have registered as a user, and clicked the confirmation link in the email from CityMart, you navigate to Administration -> Account Registration. Here you follow the two steps in creating a new Account,
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When you have registered as a user, and clicked the confirmation link in the email from CityMart, you navigate to Administration -> Account Registration. Instead of creating a new Account, you ask for association to an existing Account. Browse the drop down of existing accounts to find the Account you belong to, and ask for association. Once you are accepted by the Account Administrator, you will get access to additional functionality provided by the account administrator.
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When you have created a Showcase, you need to publish it. To do so, navigate to Showcase -> Create & Edit -> Choose the Showcase you want to publish -> Publication -> Press Publish on the specific version you want to publish.
Please note that any other versions of the Showcase are automatically archived.
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The first user who creates an account is automatically Account Administrator. However, the role of Account Administrator can subsequently be provided or passed on by the Account Administrator to other users.
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Certain browser plugins such as AVG Safe Search must be disabled on some browsers such as Google Chrome to be able to click the password confirmation link in the email. In Google Chrome, go to Options -> Extensions, disable the plug-in, and restart the browser. Remember to re-enable the plug-in afterwards.
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You need to check the flag in your Vimeo account to make videos available on mobile devices.
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You go to Calls -> Click on the specific Call (e.g. Living Labs Global Award 2012). Here you will see a list of the showcases you have submitted, and the showcases that a published, and therefore can be submitted.
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You go to Showcase -> Create & Edit -> Click on the specific Showcases -> Go to the Publication Tab. The Live / Published showcase will have a check mark in the column Currently Published
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You go to Showcase -> Create & Edit -> Click on the specific Showcases -> Go to the Publication Tab. The Draft showcase you are currently working on will have a check mark in the column Current Draft column.
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There can be several reasons that you cannot Delete your Showcase.
1/ Ensure that the showcase is not submitted to a Call in the Calls tab. If the Call is still open you can withdraw your showcase and then delete it.
2/ Ensure that you are the Lead Editor of the Showcase. If not, ask your Account Administrator or the actual Lead Editor for assistance.
3/ Ensure that the Showcase is not Published. You need to Archive the Showcase first by pressing the Archive button and then delete it.
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There can be several reasons that you cannot Submit your showcase to a Call.
1/ Ensure that the showcase is Published before submitted to a Call.
2/ Ensure that you are the Lead Editor of the Showcase. If not, ask your Account Administrator or the actual Lead Editor for assistance.
3/ Ensure that the Showcase fulfills the criterions of the Call. When you try to submit the Showcase, a pop-box will explain what parts are missing. Go back to Showcase -> Create & Edit, and selected the Showcase and add the missing items.
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We have seen this problem for some users using Mac computers, and are currently investigating a fix.
Until then, please send images and documents to Support, together with the Title of the Showcase, and they will manually add the images and documents to the showcase.
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This happens when you have submitted a Showcase that is not published to a Call. You can either publish the Showcase to avoid the error, or you can view the Showcase using the "Preview" button in edit view under Showcase -> Manage (and then select the Showcase in question).